Terms of Cancellation and Return
Our company protects consumer rights and prioritizes after-sales customer satisfaction. Any dissatisfaction you may experience with the products you purchase, production and service-related problems are carefully evaluated and resolved as soon as possible. You can find below the conditions necessary for us to serve you better and faster regarding product return; If any of these are missing, product returns are not accepted.
WHAT DO WE REQUEST FOR RETURN
1.THE PRODUCT TO BE RETURNED
2.DELIVERY NOTE OF THE PRODUCT TO BE RETURNED (with all of its copies)
1.THE PRODUCT TO BE RETURNED
a- The products that are used or damaged are not accepted for return.
b- The product to be returned must be delivered as received within 30 days, complete and undamaged with its standard accessories.
2.DELIVERY NOTE OF THE PRODUCT TO BE RETURNED
a- For the return process, the delivery note of the product must be sent.
ABOUT OTHER TERMS AND RETURN CARGO FEES
a- If the product(s) you want to return is defective, the cargo fee is covered by our company as long as they are sent with our contracted cargo companies.
b- If the products received by our Quality Assurance department are delivered in accordance with the return terms, the refund of the product amounts will be processed on the day the product is delivered to us. The time for the refund to be reflected on your account is at the discretion of your bank. Refunds made to the credit card are reflected on the account within 15 days.
c- You can send the products to be returned free of charge.
SENDING THE PRODUCT TO BE RETURNED
The product to be returned can only be received through the contracted cargo companies. The return and transportation costs of the products received through any cargo company other than this will not be accepted.
General return terms are as follows;
- Returns must be made with the original box or packaging.
- The return of products whose original box/packaging is damaged (for example products with a shipping label attached on the original box and banded with a cargo parcel tape are not accepted) that have lost their resaleability feature and that cannot be purchased by another customer are not accepted.
- You must send a petition including the original delivery note (all copies you have) and the reason for the return, along with the product you want to return.
- If the product(s) you want to return are defective, the shipping fee is covered by our company. In this case, you have to send with contracted cargo companies.
CANCELLATION OF ORDER
Dear customers, you can cancel your orders that you gave wrong or about which you changed your mind. Sometimes messages are checked late due to busyness. There is a possibility that the product has been shipped. In the cancellation process, the entire amount will be refunded by the method you performed the transaction if the product is not shipped. If the product has been shipped, the amount will be returned after the shipping fee or fees are be deducted.
Address for Product Return:
Yeşilbahçe Mahallesi Lara Caddesi Atmaca Sitesi B Blok No:25 İç Kapı No:12 Muratpaşa/ANTALYA